During the Coronavirus period Dutch cutomers can use our free return winthin 7 days policy!
Dear friends:
All our products will be send on regular workdays between 10 am and 04 pm.
When your order is checked-in by UPS or DHL you will receive a tracking number so you can track your order.
Returning your goods:
Our returns guarantee entitles you to return the product for any reason within 14 calander days of receiving the product(s). You have the right to open the package and check the contents but the product must be return unused.
Meaning all original price labels, tags and packaging must be on the product when sending back to Rauw. After receiving returned products Rauw Store will check the product all these point. All products without any of the above details will not be accepted back by us.
All return shipment are not covert. If you like to return one of your orders yo can send it to:
RAUW.STORE
Huidenstraat 28 a, 1016ET Amsterdam
