Shipping & Returns

If you’d like to know how we process your order, the details below will get you fully up to date.

Shipping

All orders are shipped on fixed working days between 10:00 and 16:00.

Once your order has been checked in, you will receive an email with a tracking number so you can follow your delivery easily.

We ship with PostNL for the Netherlands, Belgium and Germany. For Europe and worldwide orders we use UPS or DHL.

Returns

How do you return an item?

With our return guarantee, you are entitled to a refund of the purchase price for any reason within 14 calendar days after receiving your order.

You may open the package and check the contents, but the product must be returned unused. This means all original price tags, labels and packaging must be intact when the product is sent back. Once received, we will inspect the returned goods accordingly.

Damaged goods will not be accepted and will be sent back to the sender. Any shipping costs in such cases will be charged to the sender.

Not satisfied? No problem. You can return your items to:

RAUW.STORE

Huidenstraat 28

1016 ET Amsterdam

Kind regards,

Team RAUW.